Customer Service
Should you require information or help, please contact us by email or online chat and we will be happy to assist you.
Online Chat
Mon-Fri: 1:00 pm - 6:00 pm EST
PROCESSING AND SHIPPING
- Free standard shipping included in all purchases
- Upgraded shipping available at checkout (on applicable items)
- All items are made to order. Please allow 5-12 days for receiving and processing your order
- Allow an additional 7-15 days for delivery of your order after it has been processed and shipped
- Weekends and holidays are not factored into processing or shipping times.
- Shipping times are estimates and not guarantees.
- Please allow for shipping delays due to Covid19 and/or the holiday season.
- See the delivery FAQs for details on processing times, shipping methods, and delivery times
PAYMENT METHODS
Zazzy Kreations by KZ accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express.
- We feature a fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website. To register for a PayPal account, visit the website paypal.com.
- Sezzle: Buy now + Pay later with 4 even payments and 0% interest. For more info, visit here.
EXCHANGES, RETURNS AND REFUNDS
Items that are not customized, personalized, on sale or purchased with a discount code can be returned within 14 days of their original shipment date in same as new condition, and will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. For more info, visit our Refund policy here.
