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  • FAQ: Care Instructions

FAQ: Care Instructions

To ensure your items remain in great condition, you can find specific care instructions listed in the product description for each item. We've provided these details to help you keep your purchases looking their best. If you have any further questions about caring for your items, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can.
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    PROCESSING AND SHIPPING
    • Free standard shipping included in all purchases.
    • Upgraded shipping available at checkout (on applicable items).
    • All items are made to order. Please allow 5-12 days for us to receive and process your order.
    • Allow an additional 7-15 days for delivery of your order after it has been processed and shipped.
    • Weekends and holidays are not factored into processing or shipping times.
    • Shipping times are estimates and not guarantees.
    • Please allow for shipping delays due to weather and/or the holiday season.
    • See the delivery FAQs for details on processing times, shipping methods, and delivery times.
    PAYMENT METHODS

    Zazzy Kreations by KZ accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express.
    • We feature a fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website. To register for a PayPal account, visit the website paypal.com.
    • Sezzle: Buy now + Pay later with 4 even payments and 0% interest. For more info, visit here.
    EXCHANGES, RETURNS AND REFUNDS

    Items that are not customized, personalized, on sale or purchased with a discount code can be returned within 14 days of their original shipment date in same as new condition, and will be eligible for a full refund or store credit. Refunds will be refunded back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns. Shipping/handling fees of original purchase is non-refundable. For more info, visit our Refund policy here.

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    Shipping

    • Free standard shipping included in all purchases.
    • Upgraded shipping available at checkout (on applicable items).
    • This item is made to order. Please allow 5-12 days for us to receive and process your order.
    • Allow an additional 7-15 days for delivery of your order after it has been processed and shipped.
    • Weekends and holidays are not factored into processing or shipping times.
    • Shipping times are estimates and not guaranteed.
    • Please allow for shipping delays due to weather and/or the holiday season.
    • See the delivery FAQs for details on processing times, shipping methods, and delivery times.

    Returns And Exchanges

    • Return any item that isn't custom, personalized, or purchased on sale or with a discount code within 14 days of delivery.
    • See terms and conditions in our Refund policy

    Thank you for your interest in Zazzy Kreations by KZ!

    We value your feedback and inquiries. Please fill out the form below, and we'll respond within 24-48 hours (excluding weekends and holidays). For general information, feel free to visit our FAQs page.

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