FAQ - Shipping Notification Not Moving

  • Please allow 24-48 hours for the tracking number to update.
  • If your tracking number starts with the number 4, it will be shipped via one carrier initially and then handed off to the USPS for final delivery. In this case, the tracking number won't update until the USPS has received the package from the original carrier. This means it will take several days before your tracking number shows any movement.
  • You can expect to receive your package within 7-15 days from the time you received the shipping notification (this does not include any delays caused by Covid19 or the weather, customs delays, weekends, holiday periods, or any unforeseen circumstances).

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