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FAQ - Wrong/Damaged Item

  • In the unfortunate event you should receive the wrong and/or a damaged item, please email us as soon as possible, and within 14 days of delivery, at customersvc@zazzykreationsbykz.com advising us of the issue, along with pictures depicting the damage and/or showing it's the wrong item. We will advise if you will need to send us the damaged/wrong item.

  • You will receive an email notification of a new zero-cost replacement order with a new order number. Replacements will ship within 5-7 business days (excluding weekends and holidays). Transit time will vary depending on your location. You will receive a shipping confirmation once it has been shipped.

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PROCESSING AND SHIPPING
  • Free standard shipping included in all purchases
  • Upgraded shipping available at checkout (on applicable items)
  • All items are made to order. Please allow 5-12 days for receiving and processing your order
  • Allow an additional 7-15 days for delivery of your order after it has been processed and shipped
  • Weekends and holidays are not factored into processing or shipping times.
  • Shipping times are estimates and not guarantees.
  • Please allow for shipping delays due to Covid19 and/or the holiday season.
  • See the delivery FAQs for details on processing times, shipping methods, and delivery times
PAYMENT METHODS

Zazzy Kreations by KZ accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express.
  • We feature a fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. To register for a PayPal account, visit the website paypal.com.
  • Sezzle: Buy now + Pay later with 4 even payments and 0% interest. For more info, visit here.
EXCHANGES, RETURNS AND REFUNDS

Items that are not customized, personalized, on sale or purchased with a discount code can be returned within 14 days of their original shipment date in same as new condition, and will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. For more info, visit our Refund policy here.

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Shipping

  • Free standard shipping included in all purchases.
  • Upgraded shipping available at checkout (on applicable items).
  • This item is made to order. Please allow 5-12 days for receiving and processing your order.
  • Allow an additional 7-15 days for delivery of your order after it has been processed and shipped.
  • Weekends and holidays are not factored into processing or shipping times.
  • Shipping times are estimates and not guaranteed.
  • Please allow for shipping delays due to Covid19, weather, and/or the holiday season.
  • See the delivery FAQs for details on processing times, shipping methods, and delivery times.

Returns And Exchanges

  • Return any item that isn't custom, personalized, or purchased on sale or with a discount code within 14 days of delivery.
  • See terms and conditions in our Refund policy

Thank you for your interest in Zazzy Kreations by KZ!

We would love to hear from you! Just complete the form below and we will get back to you within 24-48 hours (weekends and holidays excluded). For general information, please read our FAQs page.

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