FAQ - Wrong/Damaged Item

  • In the unfortunate event you should receive the wrong and/or a damaged item, please email us as soon as possible, and within 14 days of delivery, at customersvc@zazzykreationsbykz.com advising us of the issue, along with pictures depicting the damage and/or showing it's the wrong item. We will advise if you will need to send us the damaged/wrong item.

  • You will receive an email notification of a new zero-cost replacement order with a new order number. Replacements will ship within 5-7 business days (excluding weekends and holidays). Transit time will vary depending on your location. You will receive a shipping confirmation once it has been shipped.

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