FAQs

Check out our Frequently Asked Questions below:

HOW DO I PLACE MY ORDER?

Ordering from zazzykreationsbykz.com is pretty simple.

  • When viewing an item, simply select from the available options (size, color, quantity, optional name, etc) and then click ‘ADD TO CART’.

  • Once you have your desired items in your Bag, simply click the ‘VIEW SHOPPING BAG’ button. Here you can verify the items in your Shopping Bag.

  • Next, you will have to agree to our Terms of Service before checking out. Once you agree, click the 'PROCEED TO CHECKOUT' button.

  • You will then be prompted to either sign in to your account or to create a new account. Be sure to enter any discount codes on this page. 

  • Finally, you will be directed to complete the shipping address, shipping method, and payment method.

  • A confirmation email will be immediately sent to your registered email address containing the specifics of your order. Check your spam/junk/promotion folders if you don't see it right away.

THE ADDRESS ON MY ORDER IS WRONG. HOW CAN I CHANGE IT?

  • Please verify that your address is correct during checkout AND once you receive the order confirmation.

  • If you notice your address is wrong, please let us know via email within two (2) hours of placing your order. We start the production process within 2 hours after we receive notification of your order and it's difficult to change an address after production has started. 

  • We will try our best to work with you if you notice it after the two (2) hour mark, but we can't promise it can be redirected. You may have to work directly with the shipping carrier to have it rerouted.

CAN I CANCEL AND/OR MAKE CHANGES TO THE ORDER I JUST PLACED?

  • It is only possible to make a change to your order within two (2) hours of placing it and if the order has not been processed (including address changes). We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us via email at customersvc@zazzykreationsbykz.com (within 2 hours) with your order number and change/cancellation request details included.

CAN I USE MORE THAN ONE DISCOUNT/REWARD CODE AT A TIME?

  • Only one discount or reward code can be applied per order.

  • Remember, we are unable to apply a discount after you have placed your order. If you are having a hard time applying a discount, please send a screenshot of the error to customersvc@zazzykreationsbykz.com for assistance.

HOW CAN I FIND OUT ABOUT PROMOTIONS AND SALES?

  • We announce promotions to our email subscribers and followers on our social media accounts. You can follow us on Facebook here and on Instagram here.

  • You can also earn discounts through our Zazzy Bucks reward program, where you can earn points redeemable for discounts when logged into your Zazzy Kreations account. You can join the rewards program here.

WHEN IS MY ITEM SHIPPING?

  • All products are made to order and take 5-12 days to process, package, and ship.

  • Products are created and/or printed by our vetted, top-rated, professional printing partners and will be shipped directly from their fulfillment centers, both domestically and internationally.

  • After your order has been received, processed, and shipped, it should then be delivered to you within an additional 7-15 days.

  • You will be provided with a tracking number so that you can track your order once it has shipped. You will also receive a delivery confirmation once it has been delivered.

  • Multiple items in one order may be shipped separately. A tracking number will be provided for each shipment.

WHY DID ONLY PART OF MY ORDER SHIP?

  • Some items go through a different production process and will ship separately. 

  • Also, depending on the number of items in your order, it may have to be shipped separately due to shipping/carrier restrictions.

  • If items in your order are shipped separately, you will receive a tracking number for each shipment.

I RECEIVED A SHIPPING NOTIFICATION, BUT IT'S NOT SHOWING ANY MOVEMENT. WHAT'S GOING ON?

  • Please allow 24-48 hours for the tracking number to update.

  • If your tracking number starts with the number 3 or 4, it will be shipped via one carrier initially and then handed off to the USPS for final delivery. In this case, the tracking number won't update until the USPS has received the package from the original carrier. This means it will take several days before your tracking number shows any movement.

  • You can expect to receive your package within 7-15 days from the time you received the shipping notification (this does not include any delays caused by Covid19 or the weather, customs delays, weekends, holiday periods, or any unforeseen circumstances).

CAN I PURCHASE UPGRADED SHIPPING?

  • Free standard shipping is included for all items.

  • If applicable, upgraded shipping options will be available during checkout. Upgraded shipping goes into effect AFTER the listed processing times. (Selecting priority/express shipping won't change the 5-12 day processing times)

  • Shipping timeframes (business days; times are ESTIMATES and not guaranteed):
    • Standard shipping: 7-15 days
    • Media mail: 2-8 days
    • Priority shipping: 1-3 days
    • First class mail: 1-5 days
    • Express shipping 5-7 days

I OPTED TO HAVE A NAME ADDED TO MY ITEM. WHERE DO I SUBMIT THAT INFORMATION?

  • Personalization is an optional upgrade. You must choose "YES" to the "add name" option for this to apply. If you choose the NO option, then no names will be added to your item (even if you left a name in the notes box). If the "add name" option isn't available, then a name cannot be added to this item. (Tumblers that are shown with a name are an exception - the add name option won't be shown, but you can leave your name for it to be added to the tumbler)

  • If you ordered an item that comes with customization or personalization, there will be a personalization box on the product page for you to enter your information. Please leave your information (names, messages for bestie mugs, etc.) in this box. 

  • If you forget to do so, you can email us at customersvc@zazzykreationsbykz.com or respond to the order confirmation email with the information as well.

HOW DO I DESIGN MY OWN ITEM?

  • We have a variety of items to which you can add your custom photo, business logo, image, etc. Those items are located here.

  • There will be an option to upload an image and leave any design information directly on the product page.

  • Please keep in mind we do not provide any editing services on the picture/image so make sure it's a high quality/clear image.

  • Once we receive your picture/image/logo, we will provide you with a mockup of the design with 24-72 hours for your approval (excluding weekends and holidays).

  • Once approved, we will start processing your order. Processing times won't go into effect until your design has been approved. 

WHAT IS YOUR EXCHANGE, RETURN AND REFUND POLICY?

  • Any non-custom/non-personalized items can be returned within 14 days of their delivery date.

  • Sale items and/or items purchased with a coupon code aren't eligible for returns and/or refunds.

  • Items must be in new condition and in original packaging.

  • You will be eligible for a full refund or store credit minus cost of shipping we incurred to ship the item(s) to you.

  • Refunds will be credited back to the original form of payment used for purchase. Depending on the payment processer/bank/credit card company, the refund can take 3-10 business days to appear in your account.

  • You are responsible for shipping charges when making returns and shipping/handling fee of the original purchase is non-refundable.

  • We don't accept exchanges.

  • For more info, visit our Refund policy here.

I RECEIVED THE WRONG ITEM AND/OR MY ITEM IS DAMAGED. WHAT DO I NEED TO DO?

  • In the unfortunate event you should receive the wrong and/or a damaged item, please email us as soon as possible, and within 14 days of delivery, at customersvc@zazzykreationsbykz.com advising us of the issue, along with pictures depicting the damage and/or showing it's the wrong item. We will advise if you will need to send us the damaged/wrong item.

  • You will receive an email notification of a new zero-cost replacement order with a new order number. Replacements will ship within 5-7 business days (excluding weekends and holidays). Transit time will vary depending on your location. You will receive a shipping confirmation once it has been shipped.

ROUTE+ PACKAGE PROTECTION

What is Route?

  • We've partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

    Route+

    Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

    Purchased Route+ and need to file a claim? File here

    The Route App (Free)

    The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

    Haven’t downloaded the app yet? Download here for iOS or here for Android.


Where is my order?

      • Use Route's app to visually track your package and receive real-time notifications on its estimated delivery.


What if my order never arrives or is stolen/damaged?

      • To protect your order against loss or theft, add Route+ package protection at checkout.

      • When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

      • If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at customersvc@zazzykreationsbykz.com within 14 days of delivery and we will be happy to work with you to remedy the situation.

 

How do I file a claim for my lost, stolen, or damaged order?

      •  If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.

        Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

 

What are Route's terms and conditions?

HOW DO I CARE FOR MY ITEM(S)?

  • Backpacks: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Bath Rug: Easy cleaning, machine/hand washable in cold water. Air dry. Do NOT bleach or tumble dry.

  • Buttons: Wipe any dirt or dust off with a clean, dry cloth.

  • Car Seat Covers: Hand wash.

  • Car Windshield Sun Shade: Wipe with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Carry-All Pouch: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Cosmetic Bags: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Decorative Throw Pillow Cases: Machine Washable.

  • Drawstring Bag: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Fleece Throw Blanket: Machine washable. No harsh chemicals.

  • Luggage Covers: Machine washable.

  • Lunch Bag: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Mugs: Dishwasher safe.

  • Neck Pillows: The removable pillowcase is machine washable. Spot clean the actual pillow.

  • Passport Covers/Luggage TagsPassport Covers/Luggage Tags: Spot clean with a wet cloth.

  • Pencil Case: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Rivet Shoulder Handbag: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Shower Curtain: Easy cleaning, machine/hand washable in cold water. Air dry. Do NOT bleach or tumble dry.

  • Sleeping Mask: Machine washable.

  • Throw PillowsRemove the pillow cover. Pre-treat any stains with soft cloth or bristle brush that has been soaked in warm soap water. Machine wash, max 104 degree Fahrenheit, normal cycle. Do not bleach. Do not tumble dry. Iron, steam, or dry low heat only. Do not dry clean. Fluff to reshape when assembled back together.

  • Tote Bag: Wipe clean with a cloth. No harsh chemicals or cleaning products.

  • Travel Bag: Wipe with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.

  • Umbrella: Leave open to dry. Wipe clean with a damp cloth.

DO YOU OFFER WHOLESALE?

  • We do not offer wholesale products at this time.

DO YOU HAVE A QUESTION ABOUT SOMETHING NOT LISTED ABOVE?

  • All questions and inquiries can be sent to customersvc@zazzykreationsbykz.com.

  • Please allow 24-48 hours for a response during our normal business hours.

  • Customer Service Hours are: Monday - Friday 1:00 pm - 6:00 pm (EST).

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