FAQs

Check out our Frequently Asked Questions below:

HOW DO I PLACE MY ORDER?

Ordering from zazzykreationsbykz.com is pretty simple.

  • When viewing an item, simply select from the available options (size, color, quantity, optional name, etc) and then click ‘ADD TO CART’.
  • Once you have your desired items in your Bag, simply click the ‘VIEW SHOPPING BAG’ button. Here you can verify the items in your Shopping Bag.
  • Next, you will have to agree to our Terms of Service before checking out. Once you agree, click the 'PROCEED TO CHECKOUT' button.
  • You will then be prompted to either sign in to your account or to create a new account. Be sure to enter any discount codes on this page. 
  • Finally, you will be directed to complete the shipping address, shipping method, and payment method.
  • A confirmation email will be immediately sent to your registered email address containing the specifics of your order. Check your spam/junk/promotion folders if you don't see it right away.

THE ADDRESS ON MY ORDER IS WRONG. HOW CAN I CHANGE IT?

  • Please verify that your address is correct during checkout AND once you receive the order confirmation.
  • If you notice your address is wrong, please let us know via email within two (2) hours of placing your order. We start the production process within 2 hours after we receive notification of your order and it's difficult to change an address after production has started. 
  • We will try our best to work with you if you notice it after the two (2) hour mark, but we can't promise it can be redirected. You may have to work directly with the shipping carrier to have it rerouted.

CAN I CANCEL AND/OR MAKE CHANGES TO THE ORDER I JUST PLACED?

It is only possible to make a change to your order within two (2) hours of placing it and if the order has not been processed (including address changes). We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us via email at customersvc@zazzykreationsbykz.com (within 2 hours) with your order number and change/cancellation request details included.

WHEN IS MY ITEM SHIPPING?

  • All items are made to order.
  • Products are created and/or printed by our vetted, top-rated, professional printing partners, as well as in house by Zazzy Kreations by KZ. Items completed by our printing partners will be shipped directly from their fulfillment centers, both domestically and internationally.
  • Please allow 5-12 days for us to receive and process your order.
  • All orders received after 4:00 pm (EST) will be considered a next business day order. Business days include Monday - Friday, and exclude weekends and holidays.
  • Orders received after 4:00 pm (EST) on Friday will continue processing on the next business day.
  • After your order has been processed, it will be shipped and should be delivered to you within an additional 7-15 days.
  • You will be provided with a tracking number so that you can track your order once it has shipped.
  • Multiple items in one order may be shipped separately. A tracking number will be provided for each shipment.

I RECEIVED A SHIPPING NOTIFICATION, BUT IT'S NOT SHOWING ANY MOVEMENT. WHAT'S GOING ON?

  • Please allow 24-48 hours for the tracking number to update.
  • If your tracking number starts with the number 3 or 4, it will be shipped via one carrier initially and then handed off to the USPS for final delivery. In this case, the tracking number won't update until the USPS has received the package from the original carrier. This means it will take several days before your tracking number shows any movement.
  • You can expect to receive your package within 7-15 days from the time you received the shipping notification (this does not include any delays caused by Covid19 or the weather, customs delays, weekends, holiday periods, or any unforeseen circumstances).

CAN I PURCHASE UPGRADED SHIPPING?

  • Free standard shipping is included for all items.
  • If applicable, upgraded shipping options will be available during checkout. Upgraded shipping goes into effect AFTER the listed processing times. (Selecting priority/express shipping won't change the 5-12 day processing times)
  • Shipping timeframes (business days; times are ESTIMATES and not guaranteed):
    • Standard shipping: 7-15 days
    • Media mail: 2-8 days
    • Priority shipping: 1-3 days
    • First class mail: 1-3 days
    • Express shipping 5-7 days

I OPTED TO HAVE A NAME ADDED TO MY ITEM. WHERE DO I SUBMIT THAT INFORMATION?

  • Personalization is an optional upgrade. You must choose "YES" to the "add name" option for this to apply. If you choose the NO option, then no names will be added to your item (even if you left a name in the notes box). If the "add name" option isn't available, then a name cannot be added to this item. (Tumblers that are shown with a name are an exception - the add name option won't be shown, but you can leave your name for it to be added to the tumbler)
  • If you ordered an item that comes with customization or personalization, there will be a "NOTES" box on the product page. Please leave your information (names, messages for bestie mugs, etc.) in this box. 
  • If you forget to do so, you can email us at customersvc@zazzykreationsbykz.com with the information as well.

HOW DO I DESIGN MY OWN ITEM?

  • We have a variety of items to which you can add your custom photo, business logo, or image. Those items are located here.
  • Once you make your purchase, email us a clear, high quality picture/image/logo, at customersvc@zazzykreationsbykz.com. We do not provide any editing services on the picture/image.
  • Once we receive your picture/image/logo, we will provide you with a mockup of the design with 24-48 hours for your approval.
  • Once approved, we will start processing your order. Processing times don't go into effect until your design has been approved. 

WHAT IS YOUR EXCHANGE, RETURN AND REFUND POLICY?

  • Any non-custom/non-personalized items can be returned within 14 days of their delivery date.
  • Sale items and/or items purchased with a coupon code aren't eligible for returns and/or refunds.
  • Items must be in new condition and in original packaging.
  • You will be eligible for a full refund or store credit minus cost of shipping we incurred to ship the item(s) to you.
  • Refunds will be credited back to the original form of payment used for purchase. Depending on the payment processer/bank/credit card company, the refund can take 3-10 business days to appear in your account.
  • You are responsible for shipping charges when making returns and shipping/handling fee of the original purchase is non-refundable.
  • We don't accept exchanges.
  • For more info, visit our Refund policy here.

I RECEIVED THE WRONG ITEM AND/OR MY ITEM IS DAMAGED. WHAT DO I NEED TO DO?

  • In the unfortunate event you should receive the wrong and/or a damaged item, please email us as soon as possible at customersvc@zazzykreationsbykz.com advising us of the issue, along with pictures depicting the damage and/or showing it's the wrong item.
  • We will send out a replacement as soon as possible.
  • We will advise if you will need to send us the damaged/wrong item.

HOW DO I CARE FOR MY ITEM(S)?

  • Backpacks: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Bath Rug: Easy cleaning, machine/hand washable in cold water. Air dry. Do NOT bleach or tumble dry.
  • Buttons: Wipe any dirt or dust off with a clean, dry cloth.
  • Car Seat Covers: Hand wash.
  • Car Windshield Sun Shade: Wipe with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Carry-All Pouch: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Cosmetic Bags: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Decorative Throw Pillow Cases: Machine Washable.
  • Drawstring Bag: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Fleece Throw Blanket: Machine washable. No harsh chemicals.
  • Luggage Covers: Machine washable.
  • Lunch Bag: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Mugs: Dishwasher safe.
  • Neck Pillows: The removable pillowcase is machine washable. Spot clean the actual pillow.
  • Passport Covers/Luggage TagsPassport Covers/Luggage Tags: Spot clean with a wet cloth.
  • Pencil Case: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Rivet Shoulder Handbag: Spot clean with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Shower Curtain: Easy cleaning, machine/hand washable in cold water. Air dry. Do NOT bleach or tumble dry.
  • Sleeping Mask: Machine washable.
  • Throw PillowsRemove the pillow cover. Pre-treat any stains with soft cloth or bristle brush that has been soaked in warm soap water. Machine wash, max 104 degree Fahrenheit, normal cycle. Do not bleach. Do not tumble dry. Iron, steam, or dry low heat only. Do not dry clean. Fluff to reshape when assembled back together.
  • Tote Bag: Wipe clean with a cloth. No harsh chemicals or cleaning products.
  • Travel Bag: Wipe with a cloth using gentle soap and warm water. No harsh chemicals or cleaning products.
  • Umbrella: Leave open to dry. Wipe clean with a damp cloth.

DO YOU OFFER WHOLESALE?

  • We do not currently offer wholesale products at this time.

DO YOU HAVE A QUESTION ABOUT SOMETHING NOT LISTED ABOVE?

  • All questions and inquiries can be sent to customersvc@zazzykreationsbykz.com.
  • Please allow 24-48 hours for a response during our normal business hours.
  • Customer Service Hours are: Monday - Friday 1:00 pm - 6:00 pm (EST).

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