Thank you for shopping at zazzykreationsbykz.com. We process orders daily Monday through Friday.
- Standard shipping fees are included in all of the listed prices. We offer standard shipping through USPS, FedEx, UPS, and DHL. Delivery options for PO Boxes, military locations, and expedited services are also available.
- Express shipping is available on certain items, and will show as an option during checkout if available.
- Shipping timeframes (business days; times are ESTIMATES and not guaranteed):
- Standard shipping: 7-15 days
- Media mail: 2-8 days
- Priority shipping: 1-3 days
- First class mail: 1-5 days
- Express shipping 5-7 days
- Due to issues with the shipping carriers, tracking may or may not show movement for a few days (or more), even if the package has been dropped off and/or initially scanned by the carrier.
- Media Mail, Standard Mail, nor Priority Mail are guaranteed mail delivery options. Therefore, we can not guarantee a delivery date or time frame. Please order with this notice in mind.
- Caused by force majeure, shipping is currently unstable due to COVID-19.
Order Processing Time
- Please allow 5-12 days for us to receive, process, and ship your order. After processing, your order will ship and arrive to you in approximately 7-15 days depending on your location. You will receive a shipping confirmation email with the tracking number for each shipment.
- Please note that the processing and shipping times noted above do not reflect the increased volume of shipping during the holiday season and back to school season. Some orders may be delayed due to this increased volume. Please allow extra time for processing and/or shipping.
Incorrect Shipping Address
- Please verify that your shipping address is correct during checkout AND once you receive the order confirmation. If you notice your address is wrong, please let us know immediately, but no later than two (2) hours of placing your order.
- We start production of orders within two (2) hours after we receive notification of your order. Once production has started, we may not be able to change your address.
- We will try our best to work with you if you notice it after the two (2) hour mark, but we can't promise it can be redirected. You may have to work directly with the shipping carrier to have it rerouted. We are not responsible for packages getting delivered to the wrong address due to an error on your part.
- If an order is returned to Zazzy Kreations by KZ LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost. Zazzy Kreations by KZ is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Purchasing Multiple Items
- Since we do use printing companies to help with fulfillment, there is a possibility that your items may arrive separately if your order contains more than one item. You will receive separate tracking numbers in this situation.
- You will receive a shipping notification once your order has shipped. Once shipped, it will take approximately 7-15 days for you to receive your items. Lately, USPS has not been scanning in packages at every destination so it may take a few days before the tracking shows any movement. Give it some time. Your item is on the way to you.
Lost or Stolen Packages
- Route+ Package Protection is available during checkout to help in the unfortunate case that your package is lost, stolen, or damaged. For more information on Route, visit here.
- Zazzy Kreations by KZ LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
- It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Items
It is possible for items to be damaged during transit, as well as for wear and tear to appear on the package due to mishandling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send us an email at firstname.lastname@example.org with photos of the damages and necessary information to support your claim and we will be happy to assist you in filing a claim with the shipping company.
- If you receive a defective item, please let us know within 14 days of the item being marked as "delivered" by the shipping carrier by emailing us at email@example.com with several photos. We will be happy to help rectify the issue.